WhatsApp AI chatbot: replies and sells 24/7
Many businesses lose sales for one simple reason: they can't reply in time. A customer writes at 10 p.m., no one answers, and by the next day they've already bought somewhere else. The Clic+ chatbot solves that: an assistant with Artificial Intelligence that replies to your customers instantly, at any hour, with your business's real information.
In this guide we explain everything the chatbot does, how it uses your business profile to answer accurately, and the safeguards it has so it only attends to real customers and never spins out of control.
What does the Clic+ chatbot do?
The chatbot is not a rigid menu of options. It's an AI that understands what the customer writes and replies naturally, using your business data. Here's what it does:
| Feature | What it does for you |
|---|---|
| Replies 24/7 | Attends to your customers at any hour, even late at night or on weekends. |
| Uses your business profile | Replies with your real information: what you sell, hours, services, whatever you load. |
| Detects buying intent | When someone shows interest in buying, it alerts you so you can close the sale yourself. |
| Talks naturally | Converses like a person, not with robotic replies or numbered menus. |
| Respects opt-outs | If a customer asked not to receive messages (STOP), the chatbot won't reply to them. |
The business profile: the chatbot's brain
The chatbot answers well because you give it the information. In your panel you load your business profile: what you do, what products or services you offer, hours, and any detail you want it to know. The AI uses that profile to answer accurately.
💡 Important: the chatbot only uses your business's real information. For very specific details it doesn't have, it offers to have your team get in touch, instead of making up answers. That way it never gives false information to your customers.
If you manage several brands (Enterprise plan), each one has its own profile, and the chatbot replies according to the relevant business.
Safeguards: it only attends to real customers
A chatbot without control can cause problems: replying in groups, entering loops with other bots, or bothering your personal contacts. The Clic+ chatbot is designed to avoid all of that:
- Doesn't reply in groups: it completely ignores WhatsApp groups, broadcasts and status. It only attends to individual customer chats.
- Doesn't enter chains with other bots: it doesn't reply to its own messages nor get caught in infinite loops with other automated systems.
- Anti-spam: it doesn't reply several times at the same instant, to avoid overwhelming.
- Anti-loop limit: if the same contact generates too many replies in a few minutes, the chatbot stops on its own to avoid getting out of control.
- Respects those who asked to stop: if someone sent STOP, the chatbot stops replying to them.
These safeguards protect your number and ensure the chatbot works only where it should: with your real customers.
Example of a real conversation
This is what the chatbot looks like attending a customer while you sleep:
At that moment, since the customer showed buying intent, the chatbot sends you an alert so you can take over the conversation and close the sale personally.
Which plans include it?
The chatbot is included in the Merchant and Enterprise plans, at no extra cost:
| Plan | 24/7 chatbot | Ideal for |
|---|---|---|
| Starter | Not included | Those starting out and sending campaigns |
| Merchant | Included | Shops with customers who write often |
| Enterprise | Included (multi-brand) | Companies and agencies with several brands |
Frequently asked questions
Does the chatbot reply to my family or personal contacts in groups?
No. The chatbot never replies in WhatsApp groups, broadcasts or status. It only attends to individual chats, so your family or friend groups are completely left out.
Can it enter an infinite loop with another bot?
No. The chatbot doesn't reply to its own messages and has an anti-loop limit: if it detects too many replies to the same contact in a short time, it stops on its own. That way any uncontrolled chain is avoided.
Where does it get the information to reply?
From your business profile, which you load in your panel. The chatbot only uses that real information; for what it doesn't know, it offers to have your team get in touch instead of making things up.
Does it alert me when someone wants to buy?
Yes. When the chatbot detects buying intent in a customer, it sends you an alert so you can take over the conversation and close the sale personally.
📚 Keep learning: also check our guides on WhatsApp campaigns with AI, WhatsApp marketing for companies and agencies and WhatsApp messages that sell.
Clic+: your business always attended
With the Clic+ chatbot, no customer is left without a reply. The Artificial Intelligence attends with your business's real information, detects who wants to buy and alerts you, all while you focus on what matters. And with the built-in safeguards, it works only where it should: with your real customers.